Terms & Conditions

Welcome to Neesa. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. About Neesa

Neesa is a hair-care brand offering products including herbal shampoo, conditioner, hair oil, and hair-care kits. Our products are intended for personal hair-care use.

2. Use of Our Website

You agree to use the Neesa website only for lawful purposes and in a way that does not harm, disrupt, or interfere with our website, services, or other customers.

You must not attempt to gain unauthorized access to our website, interfere with its operation, or use our website for fraudulent or unlawful purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, product colors, packaging, labels, or appearance may vary slightly from images displayed on the website.

4. Hair-Care Products

Neesa products are designed for general hair-care purposes. Individual results may vary depending on hair type, scalp condition, lifestyle, and other factors.

Our product descriptions are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a serious scalp or hair condition, or experience an adverse reaction, discontinue use and consult an appropriate healthcare professional.

Before using a new product, we recommend checking the ingredient list and, where appropriate, performing a patch test.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, decline, or cancel an order where necessary, including in cases of incorrect pricing, product availability, suspected fraud, or inaccurate order information.

6. Prices and Payments

Product prices are displayed on our website and may be changed from time to time without prior notice.

Any applicable delivery or shipping charges will be displayed during the checkout process.

You are responsible for providing accurate payment and billing information when placing an order.

7. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders. Customers must provide accurate contact and delivery information and should be available to receive the order.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated in our Shipping Policy.

Delivery times are estimates and may vary due to courier delays, weather, public holidays, incorrect addresses, or other circumstances beyond our control.

For more information, please review our Shipping Policy.

9. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Refund requests must generally be submitted within 30 days of receiving your order, subject to the conditions stated in our refund policy.

Original delivery and shipping charges are non-refundable unless otherwise required by applicable law or agreed by Neesa.

10. Promotions and Discounts

From time to time, Neesa may offer promotional codes, discounts, bundles, or special offers.

Promotions may have specific terms, expiry dates, minimum order requirements, or product exclusions. Unless otherwise stated, promotional offers cannot be combined with other discounts.

11. Intellectual Property

All content on the Neesa website, including logos, brand names, product images, photographs, graphics, text, designs, and other materials, belongs to Neesa or its respective content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

12. User-Submitted Content

If you submit reviews, comments, photographs, testimonials, or other content to Neesa, you agree that the content should be truthful, lawful, and not infringe the rights of others.

By submitting content, you grant Neesa permission to use, reproduce, or display that content for legitimate business and marketing purposes, subject to applicable law.

13. Third-Party Services

Our website may use third-party services such as payment providers, courier services, analytics tools, marketing platforms, or other e-commerce services.

Your use of third-party services may also be subject to the terms and policies of those providers.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify parts of the website for maintenance, updates, improvements, or other operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Neesa will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical problems, unauthorized access, incorrect information provided by customers, or misuse of our products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

16. Changes to These Terms

Neesa may update these Terms & Conditions from time to time to reflect changes to our business, products, website, services, or applicable requirements.

Any updated version will be published on this page. Your continued use of our website after changes are posted means that you accept the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations governing Neesa and its transactions.

18. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Neesa
Website: Neesacare.com
WhatsApp: +92 321 9188800
Email: neesacarenatural@gmail.com

Thank you for choosing Neesa.